FAQ

Why should I use Byrd Analytics? I already have an elevator consultant
Byrd Analytics is not an elevator consulting firm. With respect to existing buildings, elevator consultants provide opinions on maintenance and repair quality, and recommendations for modernization and upgrades. On the rare occasion, consultants assist with conflict resolution. We at Byrd Analytics compile data and perform data analysis.

We do not offer opinions or recommendations. We provide our customers with real-time statistical data showing how an elevator system is actually performing, presented in a report you can understand. More often than not, a Byrd report will provide you with pertinent information about your elevators that your consultant never even brought up in conversation, let alone in a report.

Are we trying to replace your consultant? No. What Byrd analytics provides is the information you need, to have an intelligent conversation with your consultant and or elevator maintenance provider. This is what we mean by “Access Knowledge”

If I already have access to this data, why would I not just have my engineer or consultant print these reports and tell me what’s going on?
Well, you could. There is absolutely nothing stopping you from doing this. What are your consultant or engineer’s qualifications for deciphering this information? How many elevators have they actually worked on? How many years have they spent working on elevators? How many elevators have they installed, maintained, repaired and or modernized?

If they tell you that they are qualified to report on how your equipment is functioning, based on this data, you need to ask yourself, “Why haven’t they already done this then?”, “Why did I have to ask for these reports?”, “What am I paying for?”

My consultant is not able to tell me how often my elevators are removed from service and I am not comfortable with the answers my maintenance provider gives when I ask
A report from Byrd Analytics will show how often elevators are removed from service, the mode they are placed in, the floor in which they were taken out of service, the time they are removed, when and where they are returned to normal service.

One thing to keep in mind is, only minimal maintenance can be performed while an elevator is running on automatic, i.e. checking lamps, gongs and buttons. Anytime an elevator is removed from service, for maintenance or for any reason, an entry in the event log is created. The lack of these entries is very telling as to the quantity of maintenance being provided.

Periodically, we have complaints of excessive wait times, primarily at lunch, but also other times throughout the day. Some days, traffic flows very smoothly. What causes this?
A Byrd report will show where the bottleneck is. Be it up or down peak, inter-floor traffic or even if an elevator is not responding properly to calls, we’ll find it. It might be as simple as a janitor deciding to clean the elevators before his lunch break.

We have identified instances when elevators were “out of the group” and even the elevator company was unaware. One elevator, not on group operation can easily add 10 seconds to your lobby wait time. An average Lobby wait time over 30 seconds is less than optimum and is considered unacceptable for a ‘Class A” office building. Once the area of slowing has been identified, you and your consultant will be able to intelligently discuss how to best address the issue.

My consultant is QEI Certified. Isn’t that enough?
A QEI Certification is impressive. A person has to study the national elevator code and know it inside and out, prior to testing for a QEI Certification. Anyone who studies and passes the test can be QEI Certified. A QEI certification means you are a code expert. It does not mean you know anything about how elevators actually work and unfortunately, in California, the certification is not recognized.

Last year we had a trip an fall incident and we are still in litigation. My consultant was unable to offer assistance in the matter. Could Byrd Analytics have helped?
A Byrd report would have shown a history prior to the incident as well as if there were operational issues at the time of the incident. Keep in mind, this is a double-edged sword. If there is no history of malfunction, your exposure is minimal. If our analysis shows a history of ongoing issues, a report, after the fact, may not put the building in the best light. Be proactive. Having an up to date Byrd Report may give you the ability to shift liability to your contractor by simply documenting our findings and bringing them to your provider’s attention.

What is the cost for a Byrd Analytics report?
Our prices vary based on the scope of work and quantity of elevators. If you already have a consultant, our prices are about the same.

There is not room in my budget for a consultant and a Byrd Analytics report. What makes a Byrd Report more valuable?
You should ask you consultant to lower their price. Take a look at your last 5 consultant reports and consider how much of its deficiency list is housekeeping related. Between your Chief Engineer and head of Housekeeping, surely, they can come up with a report that is just as comprehensive and wont cost you a dime. Code related items are identified by your local licensing agency and only they have the authority to enforce compliance of code deficiencies.

You won’t find any mention of housekeeping in a Byrd report. A report from Byrd Analytics will provide you with only factual data pertaining to the performance of your vertical transportation system, not one person’s opinion. That’s information you can take to the bank.