Chances are, you are seeing this and are thinking to yourself, “What the heck is “Elevator Analytics” and why should I care?”

Elevator analytics is the process of procuring and compiling a building’s elevator performance data stored within it’s Elevator Management System (EMS), analyzing it and reporting on what the information contains in a form that is layman friendly. Byrd Analytics is uniquely poised to acquire, decipher and report on the vertical transportation data that already belongs to you. We are EMS experts.

Wikipedia : Analytics is the discovery, interpretation, and communication of meaningful patterns in data. Especially valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance

Before Byrd
Prior to the inception of Byrd Analytics, we bring with us, nearly 40 years of practical industry experience, having been involved in the most technical aspects of the vertical transportation industry. From over 30 years of field experience, including construction, modernization, repair and maintenance to department management for the largest elevator company in the world as well as employment as a project manager (consultant) for the most respected vertical transportation consulting firm in the US.

Our consulting background, under previous affiliations includes:

  • Frank Gehry Architects: Design / development, project administration and contract compliance at the Walt Disney Concert Hall, Los Angeles, CA
  • NBBJ, Architects of the Staples Center, Los Angeles, CA: Contract administration, final project management and contract compliance
  • Trizec-Hann: Consulting, contract compliance and final review of the elevator and escalator equipment at Hollywood and Highland, including the Dolby Theater originally known as the Kodak Theater, West Hollywood, CA
  • Gruen Associates: Design / development, project management and contract compliance for the Durango County Courts Building in Phoenix AZ.
  • Assisting in projected traffic flow studies at Lincoln Field (Philadelphia’s Eagle’s Stadium), Philadelphia, PA.

We have managed the vertical transportation of numerous due diligence projects throughout California, Nevada and Hawaii, such as the purchase of the AT&T Center (Transamerica Building) in Los Angeles, CA and the acquisition of several shopping malls throughout Southern and Central California for the Westfield Corporation.

Maintenance and modernization clients include:

  • Cushman Wakefield
  • Douglas Emmett Properties
  • Ensemble Real Estate
  • Raytheon Aerospace
  • Hayatt Regency Hotels
  • Hilton Hotels
  • Royal Caribbean Cruise Lines, to name a few.

We have also performed and or managed maintenance and modernization projects throughout the western United States, the South Pacific including Guam, Saipan and the Hawaiian islands, and also in Mexico.

Byrd Reports
A Byrd Report contains only factual information provided from a building’s elevator equipment. By analyzing the statistical data compiled from several EMS reports, we are able to provide our clients with information that, previously, only their maintenance contractor had access to and knowledge of. A Byrd Report tells a client what their elevators are doing and how they are responding, giving insight into ongoing issues and may identify existing and potential problems you would otherwise be unaware of. No more hiding problems and no more surprises. A Byrd report will not tell you how often maintenance is being performed. It will, however, tell you if an elevator is not being taken out of service for maintenance. This information is equally telling. We also analyze and report on performance data. Lobby wait times, flight times, dwell times, door times, hall and car call counts are all important statistics when analyzing your vertical transportation system. Many people can access this information, including you, but very few can comprehensively understand it. Even fewer can present it in a format the average person can understand. A Byrd Report contains no opinions or recommendations, only facts.

As the elevator systems installed in the 1980’s and ’90s reach the end of their useful mechanical and technological life, modernization becomes inevitable. Smart building owners and managers are in the process of upgrading or at least planning upgrades to their vertical transportation equipment. Not because they like to spend large sums of money, but because they are forced to, in order to stay competitive in a continuously evolving market with an over abundance of unused office space.
In today’s booming economy, High End tenants are demanding the best for every dollar they spend. From Information systems and work production systems to office finishes and furnishings, they are a hard group to satisfy. This also includes state of the art vertical transportation systems to get employees and clients too and from their building destination as efficiently as possible. Time is money. Whether it be the latest in “Destination Dispatching” in premier high rise buildings to simple control and dispatching system upgrades in smaller buildings, you need an edge to be a viable competitor in today’s market.

One piece of equipment installed as part of nearly all building construction projects and most elevator modernization programs is the Elevator Management System or “EMS”. An EMS typically consists of a (from a consumer standpoint), PC computer, monitor and printer. This one valuable, but highly underutilized, piece of equipment contains information that may give you that edge. You own this equipment and the information contained within. Why not use it to your advantage?

We at Byrd Analytics are experts in the use of EMS systems and information procurement, primarily Otis’ Panorama. We will bring you the information stored within your EMS, presented in an understandable Executive Summary and detailed report, supported by sub-reports, charts and graphs. We do not embellish or exaggerate our findings in order to alarm you of problems that do not exist. If we do not identify any concerns, we say it in the Executive Summary and in the report. There is no need to include page after page of filler and “boiler plate” to bulk up our analysis. We sell information, not paper. Our reports stand on their own merit. If you do not find value in the information we provide, you simply wont utilize our services in the future. We get it. It don’t get much simpler than that.

Byrd Analytics is more than qualified to be your building’s vertical transportation consultant, but consulting is not what we do. Consultants have their place. We are simply filling an important void. We do not offer opinions or suggestions on how a contractor is performing or how a building should proceed, nor do we evaluate the quality of your installation or maintenance.

When considering bids for consulting services, ask yourself if a Byrd Report is more along the lines of what you are looking for. If you want to know if the top of your elevator is clean, we really can’t help. If you are interested in how your elevators are performing, let’s talk. You may also want to find out the qualifications of the consultants bidding for your contract. If their experience is in “Account Management”, “Sales”, “Supply Chain”, “Project Management”, “General Management”, their actual knowledge of how elevators operate is likely limited at best. You have read our resume, enough said. You wouldn’t take your brand new Mercedes or BMW to the salesman who you bought the car from when there is a problem, would you? No, you would take it to a mechanic. Sure, the salesman knows how often to change the oil and rotate the tires, but if there is a real problem, is he going to be able to identify it? No. With over 30 years experience building, maintaining, repairing and modernizing elevators combined with our background in management, we have the qualifications you need. Let the information that already belongs to you work on your behalf.

Access Knowledge
* What Byrd Analytics offers is insight and peace of mind into what your elevator system is actually doing, how it is performing and trends that may assist in long range project planning, among other things. Know what kind of delays to expect for each elevator you remove from service. Know where your efficiencies and deficiencies are. Have the knowledge to demonstrate to a perspective tenant how they can potentially afford a more expensive space based on superior transit efficiency and less production loss or how a less attractive area will save money based on lower population and better VT efficiency.

* Our reports can identify existing and potential problems that, when addressed, may aid in “Risk Management”. Many elevator problems are recorded each time they occur and are accessible in historical logs contained in your EMS system. We can access these logs, independent of your elevator contract provider. In the event of a passenger incident, would it not be nice to show your or the plaintiff’s attorney that there was no history of ongoing issues with an elevator? a Byrd Report can do that.

* Empower yourself with the knowledge of what your elevators are actually doing and how they are performing. Go to your next meeting with your asset manager or elevator contractor, fully equipped with the knowledge to have an intelligent conversation about up time, down time, wait time, etc.. You’ll blow them out of the water and they will probably, never approach the subject again. You might even save a few bucks in the process if you do it right.

* From a perspective tenant’s view, knowing that they are leasing from a management company who values their client’s time as their own can be a tremendous selling point. A Byrd report may be just what you need to close that deal.

If you manage a high rise office building, the next time you write a $15,000, $20,000 or even $30,000 check to cater a tenant event that brings little more than good will, consider that you probably could have had a complete analysis of your elevators for roughly the same price. Often times, much less.